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Consumer Protection Checklist and Questionnaire

  • Do you have a PA License Registration Number?

    Every contractor is required to have this in Pennsylvania.

  • Will you provide an insurance binder certificate for my home?

    A binder is a contract of insurance due to the fact that it binds your coverage and creates an insurance contract between you and the contractor. It's a temporary form of insurance, and it serves only as an interim policy until a formal policy is issued. A well-respected waterproofing contractor should easily provide such.

  • Will this work produce a completely dry and healthy basement?

    If the contractor can't guarantee his work, there's no point in calling what he does "waterproofing". The purpose of waterproofing a basement is to ensure that water will no longer enter. If there's not some sort of guarantee that your basement will be completely dry and healthy, you may as well seal it yourself with Drylok or another related sealant since it's basically no different.

  • Will this work eliminate ALL Leakage in the basement?

    Cracks need to be filled, and the contractor needs to do work that prevents cracks from forming in the future. The only way you can do this is to seal the entire basement to preventing further cracks and leaks.

  • Will this work eliminate all moisture permeation from walls?

    Moisture needs to be kept out of your basement and not be able to penetrate through the walls. This is one of the reasons why you waterproof your basement in the first place. Once the moisture starts condensing, you'll start seeing water in your basement.

  • Will this work eliminate all moisture issues with the basement?

    A dehumidifier is the best way to keep your basement dry from Pennsylvania's humid summers. To prevent moisture from seeping through the walls, you'll need waterproofing work done.

  • Will this work eliminate any mold issues present or future?

    Mold and mildew thrive in areas where moisture is present, especially in areas where it's cold in your home such as the basement. The reason why you want moisture to be kept out of your basement is so bacteria cannot reproduce. The contractor has to ensure that his waterproofing work will keep moisture out as of which.

  • Is this work considered RADON SAFE?

    In Pennsylvania, radon is a sincere problem. The geology of the state makes a number of locations hotbeds for radon, and it can enter through cracks in the foundation of your home as well as basement walls. The contractor has to be aware of this statewide problem, and he'll have to guarantee that he knows what to look for to know that your basement is protected from this carcinogen gas.

  • Does the Warranty include all the mentioned concerns?

    No waterproofing warranty is worth anything if it doesn't protect against future damages for at least a given number of years, and things like eliminating moisture, mold, and water itself would obviously have to be included. If your contractor's warranty doesn't cover these factors, it would barely qualify as a warranty. 

  • Does the Warranty leave any exclusions for such issues?

    Always be certain to read the fine print when a contractor gives you a warranty. If there are some things not covered in the warranty, the contractor needs to tell you this upfront. Scammers will never tell potential victims what the fine print says since many people don't even bother to read it.

  • Does the Warranty cover all incidental and consequential property damage as a result of treatment failure?

    A contractor's warranty would, by logic, have to cover expenses if he made a mistake when he worked on your property. If it doesn't, no one will pay for the repair work other than you. Why should you pay for repairs when the damage is due to the contractor's incompetence?

  • Does the Warranty express this in detail?

    There's a reason why warranties are in writing. Whatever is written on it legally binds the contractor to the terms. If the contractor is guilty of breach of contract, the court would have to look at a written document for the plaintiff to successfully sue.

  • Does the Warranty get awarded to the home or person?

    It makes a difference who gets the warranty. There are certain provisions for the home and others for the person when it comes to what the law will allow. Speak to us to know more about how this works.

  • Can you produce the Warranty Document at this time?

    There shouldn't be any problem with the contractor having the warranty readily available if he's reputable. He has nothing to lose by living up to his word and having everything prepared in writing for you.

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